Your entire IT function, run by one team

It depends on how much documentation already exists. The first phase is discovery and access handover. We then shadow your current provider or internal team, take primary support, and keep the outgoing party available for escalation until every runbook has been proven in production. You approve each handover gate before we move on.

Targets are set per system rather than as one blanket number, because a stalled claims portal is not the same problem as a jammed printer. Priority one reaches a named engineer inside the agreed window, every ticket carries a stated resolution target, and the monthly report shows where we hit and where we missed. Misses get explained, not buried.

Most of our engagements are co-sourced. Your people usually keep the work they want: application ownership, vendor relationships, anything strategic. We take the parts that are hard to staff around the clock, such as overnight monitoring, patching windows and after-hours triage. Responsibilities go into a RACI, so nothing sits unowned and nobody hears their job changed from a status call.

Usually yes. If your ticketing system, monitoring stack or backup platform works, we operate it rather than force a migration onto ours. Where a tool is genuinely holding you back we will say so, price the change and let you decide. We also take over vendor escalation, so you stop being the middle party in someone else's support queue.

Managed services are billed monthly per user, per device or per environment, whichever matches how the estate actually grows. Projects are fixed price against an approved scope, with change requests quoted before they are started. Advisory work is time and materials with a capped estimate. You see the rate card before signing anything.

Your documentation, credentials, infrastructure code and monitoring configuration live in systems you own throughout the contract. Exit assistance is written into the agreement from the start, including a handover period and a defined artifact list. We would rather be kept because the service is good than because leaving is painful.